FAQs
How far in advance do I need to place a custom order?
About 2-3 weeks is required for custom order requests. However, the sooner the better!
Do you deliver?
I deliver to Canyon Lake homes inside the gates for free. Outside of the lake, I charge $5-15 for deliveries depending on distance.
How do I pay?
Once we’ve confirmed your order, you can pay using venmo or PayPal.
How long will the cookies stay fresh?
For about 2-3 weeks if each cookies remains in their heat sealed packaging. It’s usually a little longer, but this is the timeline I’ve tested personally.
What is a presale?
This is how I sell cookies that are not custom. It allows everyone to get cookies at lower prices, try different flavors, and get some cookies just because!
I usually post samples a few weeks before pick up, then you would scroll through pictures, decide what you’d like, and pay to secure your order. The best way to stay in the loop and give input (I do a lot of polls!) is to follow me on Instagram!
How much do you charge?
You can view my pricing on the Custom Inquiry page of my website.
Are you doing contactless pick up?
I am, yes! Your cookies will be placed on the porch in a monitored area at your pick up time.
Do you require a deposit?
Nope! I do not require a deposit for custom cookies. Once I confirm your order, your order must be paid in full by the time you pick up your cookies.
Do you have any other flavors?
Almond cookies are the only flavor I decorate for custom orders. Around holidays, I might try to make other flavors, but they are only sold in flash sales and pre-sales.
Are your cookies individually packaged?
Yes! Each cookie is always heat sealed to ensure clean, fresh cookies.
How do I change or cancel my order?
To change or cancel an order, please do so at least 7 days before your pick up date. Minor changes, such as pick up time (not day), only need 1-2 days notice. Cancellations made within 7 days will receive a full refund!
Send me an email or DM on Instagram to cancel or change an order. I usually respond within 24 hours.
Can you accommodate large quantity orders?
Yes! I am the only baker and decorator, so please let me know as far in advance as possible. I will do my absolute best to cater to your event’s needs.
Do you ship cookies?
No, I do not ship cookies due to CA Cottage Food Laws.